Processing Time
Orders are processed within 1–3 business days.
Estimated Delivery Times
- United States: 3–7 business days
- Europe: 5–10 business days
- International: 7–14 business days
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected courier.
Customs, Duties & VAT
- EU Customers: VAT may be applied in accordance with local regulations
- International Orders: Customers are responsible for customs duties and import taxes
Tracking
A tracking number will be provided once your order ships.
Delays & Issues
We are not responsible for delays caused by customs or carriers. For lost packages, please contact authenticity@ernesi.com
Returns (EU Compliance Included)
- EU Customers: You have the right to withdraw within 14 days of receiving your order (unused items only)
- Other Regions: Returns accepted within 7–14 days
Conditions
- Items must be unused and in original packaging
- Opened skincare products may not be eligible due to hygiene reasons
Refunds
Approved refunds are processed within 5–10 business days.
